At JY-Doll.com, we’re committed to providing our customers with fast, reliable, and secure shipping services. We understand how important it is for you to receive your love dolls promptly and in perfect and discreet condition. That’s why we’ve partnered with the most reliable carriers and meticulously pack every item to ensure a smooth delivery experience. 

FREE SHIPPING:
There are no hidden or additional fees for customers in the USA, UK, and EU. The price you see includes all taxes and customs clearance charges, and we handle these fees whenever possible. For these countries, we always pre-pay customs taxes and shipping charges for you, so there are no extra costs.

DISCREET SHIPPING:
Sex dolls are delivered in a plain, unbranded brown canton box. The contents of the package are unknown to the handler or courier. Besides, the outer box will not have any labels indicating the doll.

TRACKING YOUR PACKAGE
We will send you a tracking number by email if the package is shipped. You can track your package on FedEx/UPS official websites.
However, in some cases, we may choose to transport your package by airplane to your country and clean the custom, after which FedEx or UPS will be responsible for final delivery and updating the logistics information. Before the package arrives in the US/UK/EU countries, the tracking number will only show that the shipping label has been created and there will be no logistics information available. Please no worries.once the package arrives, after FedEx/UPS picks it up, you will track it on their official website.

OTHER CASES ON DELIVERY
Pick Up: 
If you plan to pick up your package at a FedEx/UPS store, please inform us of the address before the shipment is sent out. You must call the store to confirm if they allow pickups in case the package is delivered to an invalid or refused address by FedEx/UPS.
Change Shipping Address:
Please confirm the address is correct before shipment. If you need to change the shipping address after the package has been sent out, please contact us first.
Change Delivery Time:
To modify the delivery time, if you are unable to receive the package at the estimated time shown by the courier, you can directly contact the courier to change it to a more suitable date. When your order is processed and shipped, you will receive detailed information from the courier.